Taking Care of Veterans





  • 590,000 veterans in Canada
    95,000 in Canadian Forces now that will be vets in the future
  • 130,000 veterans have a case file with VAC
  • 7,500 veterans have an assigned Case manager (more complex cases)

How they presently access care each year:

  • Average of 730,000 Calls made to the VAC 1-800 line
  • 8,309 active users of MyVAC Account
  • 15,000 Have registered online MyVAC accounts
  • 12,000 home visits by the 1400 Veteran Services Officer from the Royal Canadian Legion

Going Forward:

8 Stand alone VAC offices are closing.

The offices closing share three central attributes:

  • Generally fewer than 10 visits per day and most being drop off of forms (not accurately tracked so this is an estimate provided through observation);
  • A case load of 145 or fewer Case managed veterans in the area (generally only case managed veterans require the administrative assistance the offices provide); and
  • Each VAC office has a nearby Service Canada office (in the case of 5 of them, the Service Canada office is in the same building)

Service Canada offices in the cities of closure will have a VAC Case Worker added to the office

  • This change is based on feedback from the veterans attending the October 2013 PSAC event
  • Given the few visits per day, one trained VAC worker will allow a see less transition

17 Operational Stress Clinics for Mental health needs

  • These have been opened in recent years by our government, 10 are funded by VAC
  • More mental health professionals are available on contract around the country

Hiring more Mental health Supports

  • We need to hire faster and smarter, but have earmarked these funds

Support groups doing great work with veterans

  • Legion and their 12,000 Visitation programs visits
  • Veterans Transition network
  • More to come to address need